Terms and Conditions

Last updated: 22.05.2025

Welcome to Vienna Meerschaum. These Terms and Conditions govern your use of our website, https://www.viennameerschaum.com, and your relationship with Vienna Meerschaum Limited, registered in Ireland at Bracken Road, Dublin 18.

By using this website, you agree to comply with and be bound by the following Terms. If you disagree with any part of these terms, please do not use our site.

1. Company Information

  • Business Name: Vienna Meerschaum Limited
  • Registered Address: Bracken Road, Dublin 18, Ireland
  • Contact Email: info@viennameerschaum.com

2. Scope of Products and Services

We specialize in handcrafted meerschaum and briar smoking pipes. Each item is unique and often made-to-order. Custom and personalized orders are non-refundable.

3. Use of the Website

You agree not to misuse this site, including but not limited to:

  • Interfering with other users
  • Uploading harmful content
  • Attempting unauthorized access to our data or systems

We reserve the right to terminate access to anyone who violates these terms.

4. Pricing and Payment

  • All prices are listed in Euros (€).
  • We reserve the right to change prices at any time without prior notice.
  • Payments are processed securely via trusted providers (e.g. Stripe, PayPal, credit cards).

5. Shipping & Delivery

Shipping conditions are outlined in our Shipping & Returns policy. You agree to these terms when placing an order.

6. Returns and Refunds

By placing an order, you agree to our Returns Policy, including:

  • No returns for personalized, made-to-order, or used products
  • Refunds only apply to eligible items returned within 14 days in original condition

7. Intellectual Property

All content on this site — including images, logos, text, product descriptions, and designs — is the property of Vienna Meerschaum Limited or used with permission. Reproduction or use without written consent is prohibited.

8. Limitation of Liability

We are not liable for:

  • Damaged packaging materials (gift boxes, ribbons, etc.)
  • Delays caused by carriers, customs, or force majeure
  • Any misuse of our products

Handmade pipes vary in shape, color, and size. This is not considered a defect.

9. Privacy and Cookie Policy

Our Privacy Policy and Cookie Policy explain how we handle your data.

10. External Links

Our site may contain links to third-party websites. We are not responsible for their content or policies.

11. Governing Law

These Terms are governed by the laws of Ireland and the European Union (EU). Any disputes arising will be resolved in the courts of Ireland.

12. Modifications

We reserve the right to update these Terms at any time. Changes take effect immediately upon posting.

13. Contact Us

For any questions about these Terms, please email us at: info@viennameerschaum.com